Privacy Policy

1. Who We Are

Vantaige is operated by GeneXR Limited (NZBN 9429052504471), a New Zealand company.

• Address: 11 Enterprise St, Birkenhead, Auckland 0626, New Zealand
• Privacy Officer: privacy@vantaige.app
• Phone: +64 21 537726

We are committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand.

2. About This Policy

This policy explains what information we collect when you use the Vantaige mobile application and associated services, how we use it, and your rights regarding that information.

Vantaige is an invite-only platform. Access is provided during onboarding with your organisation. There is no public registration.

3. Information We Collect

3.1 Account Information

When your account is created during onboarding, we collect:

• Email address
• Password (encrypted, we cannot see it)
• Organisation assignment

3.2 Inspection Data

When you use Vantaige to conduct inspections, you create and store the following data:

• Client details: Name, phone number, email address of the person you're inspecting for
• Property information: Street address, suburb, city/region, GPS coordinates, building type, number of levels
• Site conditions: Weather, soil condition, occupancy status
• Voice recordings: Audio captured during inspections (M4A, MP3, WebM, OGG, AAC formats)
• Photos: Images taken during inspections (JPEG, PNG, WebP)
• Walkabout recordings: Combined audio/video walkthroughs with timestamps
• Text notes: Typed observations and notes
• Observations: Component assessments, condition ratings, recommendations, and related evidence

3.3 Automatically Collected Information

• Device type and operating system
• Error and crash reports (via Sentry)
• AI processing usage (operation type, duration, token counts for cost tracking)

3.4 Information We Do Not Collect

• Biometric identifiers
• Health, political, religious, or demographic data
• Browsing history outside Vantaige
• We use the Meta Pixel on marketing pages to measure advertising performance

4. How We Use Your Information

We use your information to:

• Provide the service: Store your inspections, generate reports, sync data between your device and the cloud
• Transcribe audio: Convert your voice recordings into text for report generation
• Generate reports: Use AI to structure your observations, write summaries, caption photos, and produce reports in your format
• Maintain and improve the service: Monitor for errors, track system performance, resolve technical issues
• Communicate with you: Respond to support requests and send service-related notifications

We do not use your data for advertising. We do not sell, rent, or lease your personal information to anyone.

5. How Your Data Is Processed

5.1 On Your Device

Vantaige is offline-first. Your inspections, photos, voice recordings, and observations are stored locally on your device in a SQLite database. You can capture a full inspection without an internet connection. No data leaves your device until it syncs.

5.2 Cloud Sync

When your device is online, data syncs to our cloud infrastructure:

• Supabase (PostgreSQL database) stores your inspection data, observations, and account information
• Cloudflare R2 stores your photos and audio files

5.3 AI Processing

To generate transcriptions and reports, your data is processed by third-party AI service providers. The specific providers we use may change over time as we improve the Service. Current providers include Deepgram (speech-to-text) and Anthropic (report generation), but we may add, replace, or use multiple providers for any AI function.

Regardless of which provider is used:

• Your data is sent only for the purpose of processing your inspections
• Providers process your data solely to return results to Vantaige
• We do not permit third-party providers to use your data for training their own AI models
• Providers do not retain your data beyond what is necessary to deliver the service

5.4 How We Use Your Data to Improve Vantaige

We use anonymised and aggregated inspection data to train and improve our own AI models and report generation systems. This helps us deliver more accurate transcriptions, better observation extraction, and higher quality reports over time.

This means:

• Your inspection content (transcriptions, observations, report structures) may be used to improve how Vantaige works for all users
• We do not share identifiable inspection data with other customers
• We do not publish or expose your content, your clients' details, or your business information
• Third-party AI providers are not permitted to train on your data for their own purposes

We will keep the third-party services table in Section 6 updated to reflect our current providers.

5.5 Error Monitoring

Sentry receives crash reports and error logs to help us identify and fix technical issues. This may include device information and error context but does not include your inspection content.

6. Third-Party Services

We use the following third-party services to operate Vantaige:

We do not share your data with any other third parties.

7. Data Security

We take the security of your data seriously:

• In transit: All data is encrypted using HTTPS/TLS
• At rest: Database and file storage are encrypted by our infrastructure providers (Supabase, Cloudflare)
• Access control: Row-Level Security ensures you can only access your own data. Your inspections are isolated from other users at the database level.
• Authentication: JWT tokens with 1-hour expiry and refresh token rotation
• File access: Presigned URLs for uploads (15-minute expiry) and downloads (1-hour expiry)
• Backend access: Service credentials are stored as environment variables, never in code

8. Data Retention

• Account information: Retained for the duration of your account plus 12 months after closure
• Inspection data: Retained indefinitely while your account is active, unless you delete it
• Audio recordings and photos: Retained indefinitely while your account is active, unless you delete them
• Error logs: Retained for 90 days

When you delete an inspection, all associated data is permanently removed: sections, observations, photos, audio recordings, and capture sessions. This deletion cascades automatically.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Correct any inaccurate information
• Delete your inspections and associated data through the app
• Request deletion of your entire account and all associated data
• Ask questions about how your information is handled

To exercise any of these rights, contact us at privacy@vantaige.app. We will respond within 20 working days.

10. Device Permissions

Vantaige requests the following device permissions:

• Camera: To take photos during inspections
• Microphone: To record voice observations and walkabout audio
• Location: To capture GPS coordinates of inspection sites
• Internet: To sync data and process AI requests
• Storage: To store inspection data locally for offline use

You can manage these permissions through your device settings. Some features will not work without the relevant permission (for example, you cannot take photos without camera access).

11. Children's Privacy

Vantaige is a professional tool for field inspection professionals. It is not intended for use by anyone under 18 years of age. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you through the app or by email. The “Last Updated” date at the top of this policy will always reflect the most recent version.

13. Complaints

If you are not satisfied with how we have handled your personal information, you can contact us at privacy@vantaige.app.

You also have the right to lodge a complaint with the Office of the Privacy Commissioner:

• Phone: 0800 803 909
• Email: enquiries@privacy.org.nz
• Website: privacy.org.nz

14. Contact Us

For any questions about this privacy policy or your personal information:

• Email: privacy@vantaige.app
• Phone: +64 21 537726
• Address: 11 Enterprise St, Birkenhead, Auckland 0626, New Zealand